1. Basic provisions
These General Terms and Conditions govern supplier-customer relations between Quantum Trade, s.r.o. (seller and supplier) and its customers (customer). Written agreements between participants shall take precedence over these General Terms and Conditions. Relations between the customer and the supplier are always governed by the valid legislation of the Slovak Republic.
2. Object of sale
The subject of sale is any goods listed in the offer of the e-shop (www.suarakarya-online.com).
3. Cancellation of orders Created orders
can be cancelled by mutual agreement of both parties. In the case of an order by one of the electronic means of communication, the customer may return the order within 7 days from the date of its receipt without giving any reason. The condition is an intact inner packaging of the delivered goods (tube, cup, dispenser, etc.) and an obviously undamaged label of the inner packaging, including the box in which the cosmetic product is placed. The supplier is entitled to charge the customer a cancellation fee of up to 50% of the price of the item to cover purposefully incurred costs for securing the item of goods.
4. Payment terms and transfer of ownership
Payment of goods is made by the customer:
- secure online payment by credit card through a secure payment gateway of a third party – authorized processor of online payments (PayPal etc.)
- by transfer to the account of the supplier with a fixed maturity
5. Complaint and warranty
The supplier is responsible for the completeness and correctness of the delivery in order to comply with the order. The customer is obliged to check upon receipt of the goods its quantity, completeness, correctness, integrity of the delivery and by taking over confirms the correctness of the delivery. If the delivery is not in order, the customer is obliged to state this on the air waybill. If the nature and size of the delivery does not allow it or during transport by transport service or post, it is possible to complain about the completeness and correctness of the delivery no later than 5 calendar days from the date of receipt. Warranty period for hidden defects, functionality, etc. It is set for 12-24 months from the date of manufacture of the goods, unless the warranty period is expressly stated otherwise on the invoice, delivery or warranty card. The Supplier shall issue an invoice, proof of payment or delivery note with warranty conditions indicating the date of sale, the specific length of the warranty period, the type and number of products of the ordered goods. The complaint must always be filed in writing stating the specification of the claimed goods, a description of the defect, the number and date of the order, delivery note or invoice and demonstrably delivered together with the claimed item to the supplier. The warranty does not cover defects and damage caused by non-compliance with the instructions for use, failure to perform normal user maintenance, making changes to the goods without the supplier’s authorization, incorrect transport or storage. The warranty does not cover natural wear and tear. The warranty conditions are binding for the supplier if the customer is not in arrears with the payment of the goods. If the supplier finds that the complaint is unjustified, the costs associated with determining the extent of the damage and repairing it will be charged to the customer in full. The customer must return the goods to the supplier, preferably in the original packaging functionally fully replacing the original packaging. The complaint process begins immediately after receiving the customer’s complaint and informs about the expected date of handling the complaint usually within 5 days of its receipt. The Supplier is entitled to provide warranty service for the use of third parties. The customer has the right to return the ordered goods, in the case of a cosmetic product, within 30 days from the date of its purchase without giving a reason. This applies where: a) no more than 50% of the declared quantity of the returned cosmetic product is consumed and the product is returned in its original packaging, b) the product is sent to the supplier’s address with a copy of the proof of purchase (invoice, proof of payment, order overview with its number), (c) the product has been duly paid when due. The cost of sending such cosmetic product to the supplier shall be borne by the customer. If the above conditions are met, the Supplier shall send within 14 working days an amount for the returned cosmetic product equal to the price at which the Customer purchased the cosmetic product (not including postage and other shipping services) minus the transaction fees charged by the transaction organisation.
6. Final provisions
By ordering goods (creating and sending an order), the customer agrees to these General Terms and Conditions. Any requirements of the Customer that are not in accordance with these General Terms and Conditions of the Supplier must be agreed in advance and confirmed by written agreement of both parties, otherwise they will be considered invalid.
These Business Terms and Conditions are valid from 1.1.2023.
